Accounting CS: Employee Self-Service FAQs

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Change to CS Support service hours

Our Support department is closed on Friday, April 28th for a company event. However, limited Accounting CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline for quarterly payroll tax forms.

Links to our most popular payroll tax processing topics are available in the Alerts and notices section on the right side of most pages.

The following are answers to some common questions about Employee Self-Service

The Employee will not need two portals. A new NetClient user must be added with the same first name, last name, and Email address as the Employee Self-Service portal used.

Note: The "Login" must be different that the one used for the Employee Self-Service portal, but the password can be the same.

The next time a timesheet is uploaded to the NetClient portal, the Employee Self-Service, and Remote Time Entry functionality will be combined within the second login. The original Employee Self-Service portal will not be needed.

See also: Manually linking Employee Self-Service portals to NetStaff CS portals

As long as the first name, last name, and Email address for the employee in Accounting CS match the first name, last name, and Email address used for the NetClient user, the Employee Self-Service functionality will automatically be added the existing NetClient portal.

Note: When Employee Self-Service is activated, an activation Email will be sent to the existing NetClient user.

This Email can be disregarded. There is no need to register.

No. Only paychecks entered after Employee Self-Service was enabled will appear on the portals. However, each check stub on the portal contains a year-to-date section that will contain the payroll history. Also, previous checks will appear if they are deleted and re-entered once Employee Self-Service is active.

They need a separate portal for each company. Even if the name and email is the same for the employee in both companies we cannot combine the two Employee Self-Service portals.

The Resend Registration Email button is only available for employees who have unregistered email addresses. If the employee has already used the email address on this screen to register a portal, you will not be able to resend the email.

To change the password for an employee, log into your NetStaff CS portal, click the Admin tab, click Users in the Web Employee/ESS section, and edit the password for the employee.

Employee Self-Service may have been disabled for the client as well. Choose Setup > Clients > Payroll Information and verify that the Employee Self-Service checkbox is marked.

Related topics

Employee Self-Service overview

NetClient CS mobile app

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