Resolve CS Connect errors

Errors while connecting with CS Connect

Try again.

If you are using an internal modem, verify that your modem is set up correctly.

  • In Windows 10: To do so, right-click the Start button, click Control Panel, and then click Phone and Modem. If you don't see the Phone and Modem option, change the View by  selection to Small icons or Large icons.
  • In Windows 8: Visit the Start screen, type control panel, and then click the Control Panel option from the search results. Then, click Phone and Modem.

If you are using a connection other than a modem, click OK to open the CS Connect - Communications Setup dialog and select the appropriate connection type.

If you are using an external modem, verify that it is turned on.

  • In Windows 10: If you are using an internal modem, right-click the Start button, click Control Panel, and review any network settings. Select Troubleshooting for more information.
  • In Windows 8: If you are using an internal modem, right-click on the Start screen and click All apps. Then, click Control Panel under Windows Systems and review the settings. Select Troubleshooting for more information.

Click OK to open the CS Connect - Communications Setup dialog and select the appropriate connection type.

Reboot your computer and/or server.

Verify that your computer is connected to the internet. See Setting CS Connect communication options.

Errors after connecting with CS Connect

Call Customer Service at 800.968.0600 and follow the prompts to speak with a representative.

Wait a few minutes, then try again. If you receive this message after the second try, call CS Support at Acquire PRP authorizations switch is unavailable, press the number for Product Support, and then listen to the available options.

Try again.

Errors during PRP requests

Your CS Connect account has been disabled. Please call Customer Service at 800.968.0600 and follow the prompts to speak with a representative.

Call Customer Service at 800.968.0600 and follow the prompts to speak with a representative.

To manage your payment options, visit the My Accounts section of our website, and then click My Orders & Payments. Your CS web account must have administrator privileges to make changes in this area.

To make a deposit in your PRP account instead of placing a credit card on file, or if you would like to provide credit card information over the phone, call Customer Service at 800.968.0600 and follow the prompts to speak with a representative.

To manage your payment options, visit the My Accounts section of our website, click Your Accounts, and then click My Orders & Payments. To make a deposit in your PRP account instead of placing a credit card on file, or if you would like to provide credit card information over the phone, call Customer Service at 800.968.0600 and follow the prompts to speak with a representative.

You are not licensed for the application requested (federal applications only). Call Customer Service at 800.968.0600 and follow the prompts to speak with a representative.

Uncommon errors

Wait a few minutes, then try again. If you receive this message after the second try, call CS Support at 800.968.0600 and follow the prompts.

Wait a few minutes, then try again. If you receive this message after the second try, call CS Support at 800.968.0600 and follow the prompts.

Wait a few minutes, then try again. If you receive this message after the second try, call CS Support at 800.968.0600 and follow the prompts.

Wait a few minutes, then try again. If you receive this message after the second try, call CS Support at 800.968.0600 and follow the prompts.

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