Troubleshooting the FileCabinet CS Virtual Office Print Driver

Alerts and notices

Common issues with the FileCabinet CS Virtual Office print driver and the solutions are detailed below.

Error: The document is successfully printed to Virtual Office, however...

Error

The document is successfully printed to Virtual Office, however... The document is not yet stored in FileCabinet CS. The transfer will occur when you are connected to Virtual Office running FileCabinet CS.

  1. Make sure the CSVOXfr_client.dll file exists:
    1. Navigate to C:\Program Files (x86)\Citrix\ica client.
    2. Look for the the CSVOXfr_client.dll file. If the file is missing, reinstall the print driver.
  2. Reset Citrix Receiver.
  3. Re-install both Citrix Receiver and the FileCabinet CS Virtual Office print driver. See Citrix Receiver and the FileCabinet CS Virtual Office print driver.
  4. Register the CSVO_Cabinet_PageAdder_Client.dll file:
    1. Click the Windows Start button and search for cmd.
    2. Right-click the cmd.exe and choose Run as Administrator.
    3. At the command prompt, enter regsvr32 "C:\WINCSI\CABINET\VOClient\CSVO_Cabinet_PageAdder_Client.dll".
    4. Press Enter.
    5. If you receive an error message in the cmd window, it's possible that the Windows configuration is causing this registration to fail. Your IT professional will need to help you register CSVO_Cabinet_PageAdder_Client.dll file.

The print window doesn't open

If the documents have printed to FileCabinet CS, but the Print dialog does not appear, or a message regarding the transfer of the files does not appear:

  1. Choose Setup > User Preferences.
  2. Click the Misc tab.
  3. Uncheck these options:
    • Automatically accept printed documents after countdown
    • Automatically accept printed documents (no countdown)

The document is not printed after you choose a drawer

  1. Reset print jobs:
    1. In FileCabinet CS, choose Help > Repair.
    2. Click the Misc tab.
    3. Click the Reset Print Jobs button.

      This option will not be available if there is nothing to be reset.

  2. Verify Print driver isolation settings:
    1. Open the Control Panel.
    2. Click Administrative Tools.
    3. Choose Print Management from the list. If this option is not available, continue to the next step.
    4. Click the All Drivers folder.
    5. Verify that the Driver Isolation column in the middle pane indicates None for the Filecabinet Solution driver.
    6. If the driver indicates something other than None, right-click the driver and choose Set Isolation level > None.
    7. If the driver indicates None, continue to the next troubleshooting step.
  3. Clear the local temp folders:
    1. Close all open applications.
    2. Navigate to C:\Users\<userID>\AppData\Local\Temp.

      Note: The AppData folder is hidden by default. You may need to make hidden folders visible on your workstation to select it, or you can manually enter the path in the address bar of your file Explorer window to navigate to that folder.

    3. Select all items in the folder and then delete them. If a file cannot be deleted because it is in use, click the Skip button.

      You can use the CTRL + A keyboard shortcut to select all, and then you can mark the Do this for all current items checkbox to skip all current items.

    4. Navigate to C:\Windows\Temp and repeat steps 2 and 3 in this folder.
    5. When the deletion is complete for both folders, empty your recycle bin.
  4. Check your printer's print drive to make sure you're using the manufacturer's most recent driver. You may also need to consider switching your default printer to a different device or driver for testing purposes. For instructions on changing your Windows default print driver for your operating system, see How to set a default printer in Windows 10. External link (What's this?)
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