Common issues with the FileCabinet CS Virtual Office print driver and the solutions are detailed below.

Error: The document is successfully printed to Virtual Office, however...

1. Make sure the CSVOXfr_client.dll file exists:
   1. Go to C:\Program Files (x86)\Citrix\ica client.
   2. Look for the the CSVOXfr_client.dll file. If the file is missing, reinstall the print driver.
2. Reset Citrix Workplace.
3. Re-install both Citrix Workplace and the FileCabinet CS Virtual Office print driver. See Citrix Workplace and the FileCabinet CS Virtual Office print driver.
4. Register the CSVO_Cabinet_PageAdder_Client.dll file:
   1. Select Windows Start and search for cmd.
   2. Right-click the cmd.exe and select Run as Administrator.
   3. At the command prompt, enter regsvr32 "C:\WINCSI\CABINET\VOClient\CSVO_Cabinet_PageAdder_Client.dll".
   4. Press Enter.
   5. If you receive an error message in the cmd window, it's possible that the Windows configuration is causing this registration to fail. Your IT professional will need to help you register CSVO_Cabinet_PageAdder_Client.dll file.

The print window doesn't open

If the documents have printed to FileCabinet CS, but the Print dialog does not appear, or a message regarding the transfer of the files does not appear:

1. Select Setup then User Preferences.
2. Select the Misc tab.
3. Clear the following checkboxes:
   • Automatically accept printed documents after countdown
   • Automatically accept printed documents (no countdown)

The document is not printed after you choose a drawer

• Reset print jobs:
  1. In FileCabinet CS, select Help then Repair.
  2. Select the Misc tab.
  3. Select the Reset Print Jobs button.

     This option will not be available if there is nothing to be reset.

• Verify Print driver isolation settings:
  1. Open Windows Start.
  2. Select Administrative Tools (or Windows Tools in Windows 11)
  3. Select Print Management.
  4. If Print Management is not available in Windows 11, you may need to take the following steps to install it:
     1. Go to Windows Settings.
     2. Select Apps.
     3. Select Optional features.
     4. Select View features next to Add an optional feature.
     5. Enter Print Management to find it.
     6. Mark the checkbox for Print Management and select Next.
     7. Select Install.  
      
  5. Select All Drivers.
  6. Verify that the Driver Isolation column in the middle pane indicates None for the FileCabinet Solution driver.
  7. If the driver does not show None, right-click the driver and select Set Driver Isolation and choose None.
  8. If the driver indicates None, continue to the next troubleshooting step.
• Clear the local temp folders:
  1. Close all open applications.
  2. Navigate to C:\Users\<userID>\AppData\Local\Temp.

     Note: The AppData folder is hidden by default. You may need to make hidden folders visible on your workstation to select it, or you can manually enter the path in the address bar of your file Explorer window to navigate to that folder.

  3. Select all items in the folder and then delete them. If a file cannot be deleted because it is in use, click the Skip button.

     You can use the CTRL + A keyboard shortcut to select all, and then you can mark the Do this for all current items checkbox to skip all current items.

  4. Navigate to C:\Windows\Temp and repeat steps 2 and 3 in this folder.
  5. When the deletion is complete for both folders, empty your recycle bin.
• Check your printer's print drive to make sure you're using the manufacturer's most recent driver. You may also need to consider switching your default printer to a different device or driver for testing purposes. For instructions on changing your Windows default print driver for your operating system, see How to set a default printer in Windows 10. (What's this?)
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