Your Thomson Reuters ID is the email address and password you use to access your account on our website. Most people will also use this to sign into their programs. You will make all changes to your name, email address and password on My Account.

Changing your email address or password changes the credentials you use to sign in to your programs.

If your firm is using NetClient CS, Virtual Office CS or SaaS (Software as a Service), you will use your NetStaff CS login to access your programs.

Change your own profile information

To change your name, email address or password:

1. Log in to My Account.
2. Select My Profile.
3. Select the Account tab, make your changes and then select Save.

Licensees and Firm Delegates cannot change their name on the website because it affects licensing. They will need to work with Customer Support to request changes to the Licensee's or Firm Delegate's name.

Change other people's profile information

If a staff member's name or email address changes, anyone with Admin permissions can update their profile information on My Account.

1. Log in to My Account.
2. Select Manage Accounts.
3. Select Modify to the right of the staff member's name.
4. Enter their new Contact Information.
5. Select Save & Return to List.

Licensees and Firm Delegates need to change their profile information themselves, but they cannot change their name on the website. They will need to work with Customer Support to request changes to the Licensee's or Firm Delegate's name.

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