CS Connect frequently asked questions

What should I do if CS Connect does not open or take more than a minute to open?

  1. Restart your computer.
  2. Make sure no other programs are running.
  3. Start your program.
  4. Try starting CS Connect again.

See also: Troubleshooting update errors and troubleshooting connection issues.

Why didn't CS Connect download an available program update?

The update may have only partially downloaded during your last CS Connect call. To resolve this, delete the files in your updates folder and then use CS Connect to download all available updates.

Why doesn't my client display in the list of clients for whom PRP authorization codes can be downloaded?

See the client missing from PRP tab article for troubleshooting steps.

Related articles

Identifying and resolving CS Connect errors

CS Connect overview

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