01/11/21 |
Document Management |
Open |
01/11/21 |
We are aware that some customers aren't satisfied with the current way Excel files are previewing in GoFileRoom. While the preview tool is intentionally streamlined to focus on speed and review, we've gotten a number of requests for modifications, and we're currently exploring how best to expand the options available for previewing Excel files, while balancing the needs and preferences of all users. In the meantime, clicking on Edit to launch Excel files natively will provide the best experience for those customers wanting a full Excel-like view of such files.
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11/30/20 |
Notifications |
Open |
11/30/20 |
With the 11/30 update of GoFileRoom, emails are now sent from no-reply@thomsonreuters.com and there is a configuration to change the display name to include the Firm's name. This is working as intended except for when used in Notifications that were setup in the Homepage. These will not include the firm name but we are working on a fix. More information can be found in the user bulletin.
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10/19/20 |
FirmFlow |
Pending Fix |
11/19/20 |
If searching for Deliverables on the Deliverable tab within a Workflow via text, results are either not found, or if results return, they are incomplete.
Deliverables are only displaying the expected results if they are case specific, an exact match, and there are no wild cards.
For example: Searching for 1040 us will not return results but 1040 US will. Or, searching for il* will not return results but IL* will.
This is planned to be fixed on November 29, 2020.
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09/18/20 |
Document Management |
Investigating |
09/18/20 |
We are currently investigating an issue that is preventing users from exporting their search results when doing a Full Text Search.
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09/18/20 |
Integration |
Investigating |
09/18/20 |
We are currently investigating an issue that is preventing users from selecting clients when Printing from Practice CS directly into GoFileRoom. As a workaround you can use the GoFileRoom Print Driver.
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09/18/20 |
ScanFlow |
Investigating |
09/18/20 |
We are investigating an issue that is causing errors to occur when using ScanFlow. As a workaround you can scan in grayscale.
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09/18/20 |
Document Management |
Investigating |
09/18/20 |
We are currently investigating an issue that is causing documents that have checkboxes in them to not show in preview mode. They still show in edit mode.
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09/18/20 |
Outlook |
Fixed |
01/08/21 |
Some users were experiencing an issue when attempting to add emails to GoFileRoom from Outlook, if they were not yet authenticated in that session. In these cases, the login screen was failing to appear and preventing the process from completing. This was resolved in the latest Production version of the client add-in (20.0.6), but some machines may not install the add-in correctly due to environmental reasons. In those cases, a registry update can resolve the issue, please contact support for assistance.
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09/18/20 |
Document Management |
Investigating |
09/18/20 |
We are investigating an issue that is preventing some users from exporting multiple files in the new Document Search screen when some special characters are used in one of the indexes.
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09/18/20 |
Document Management |
Investigating |
09/21/20 |
We are currently investigating an isolated issue impacting a small number of AdvanceFlow customers, where the latest version of the document is not opening when launching in Edit mode. We've confirmed that updates to the document are being saved to GoFileRoom, which can be confirmed by launching the document in read-only (Preview) mode. We will update this alert as soon as we have more information. If you encounter a file that is affected, then please contact support
ADO 1796706 Support: Please make sure you are adding firms who call in with impacted documents to the ADO (with the DB ID and Document ID) so that development can properly track the issue. If they want a temporary fix they can export the document from GFR/AF and then reupload. If we tell them about this temp fix, we need to make sure they know that the new document will not retain the previous document history so they should keep both documents until this is fixed. See the ADO for more information.
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09/18/20 |
Workstation Related |
Fixed |
12/07/20 |
We are currently investigating an issue that is causing some firms to not be able to use QuickLaunch or Control Panel if they do not have local admin rights. The workaround is to login via the Excel, Outlook or Word add-in, and then Quick Launch and Control Panel work fine. For a workaround to resolve it completely (on a windows profile basis) please reach out to Support.
ADO 1795747 If firm wants the windows profile workaround to this issue please look at the 'Customer Impact' field within the linked ADO
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09/11/20 |
Document Management |
Pending Fix |
09/16/20 |
Using the & symbol to re-index and copy documents in the Client Name field in the Classic Search in Chrome is currently not functioning. If you try to select a Client with '&' in the name and nothing happens, the window stays open and the fields do not populate properly.
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09/04/20 |
Document Management |
Verified |
09/04/20 |
We are currently looking into an issue that is preventing executing file links within Google Chrome. A workaround is to use Internet Explorer.
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09/04/20 |
FirmFlow |
Fixed |
01/4/21 |
We are currently investigating an issue that is causing files when exported out of FirmFlow while using Google Chrome to not have a file extension. The workaround is when you extension-less file to open it in the program it should be opened in, and then re-save it and it will have its extension.
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09/04/20 |
Document Management |
Verified |
09/04/20 |
We are currently looking into an issue that is preventing users from being able to preview email attachments in GoFileRoom when using Google Chrome. The workaround is to use Internet Explorer
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09/02/20 |
Document Management |
Notice |
09/03/20 |
With the 9/2 release, we changed the way you send PDFs without a password. To do so, leave the PDF Password field blank and select OK instead of Cancel. Note that the Mandatory Password option must be disabled to bypass setting a password for the file. For more information click here. For steps on how to see if you have ‘Mandatory Password’ enabled click here.
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08/28/20 |
Document Management |
Investigating |
08/28/20 |
We are currently investigating an issue where printing PDF files out of Google Chrome is causing them to print blurry. The workaround is to print them out of Internet Explorer.
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08/20/20 |
Notice |
Notice |
08/20/20 |
Due to the format changes between the Ideas Community and Idea Incubator platforms, most of the Ideas Community ideas were not migrated to the Idea Incubator. Generally speaking, most products brought over the top 10 ideas from their respective Ideas Community. Outside of that, ideas submitted under the Ideas Communities have been archived for the Product Team to review as needed.
As part of our stronger focus on our customers, your input and expectation for implementation, the Idea Incubator will do a better job of letting you know when we are not able to implement a submission and help us collectively to select and prioritize the best submissions for implementation moving forward.
As of Friday, August 21st, ideas submitted under the Ideas Community will no longer be available for public viewing. We apologize for any inconvenience and encourage you to share anything that you feel is missing on the Idea Incubator as a result of the migration.
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8/18/20 |
Notice |
Notice |
8/18/20 |
On Monday August 24, GoFileRoom will be releasing our Browser Independent changes to www.gofileroom.com. In order to prevent issues you will want to make sure you are on the latest version of the GoFileRoom add-in (20.0.4 or higher). For more information on what is necessary prior to the release, please read our User Bulletin which can be found here.
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7/31/20 |
Integration |
Investigating |
7/31/20 |
We are currently investigating an issue where printing from Engagement CS to GoFileRoom is giving a script error. The workaround at this time is to click OK on the script error to close it. On the Print to GoFileRoom window, toggle from the Clients Drawer to any other drawer and then back to the Clients drawer and it should let you print without error.
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07/24/20 |
Idea Incubator |
Notice |
07/24/20 |
We are receiving reports of the following error when signing into the Idea Incubator:
Single Sign on Failure: SAML response missing X.509 Certificate
To correct this issue, please use the following link for the Idea Incubator:
httpS://ideaincubator.ideas.aha.io You can also refresh the page, but you may need to enter your credentials again.
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6/24/20 |
Home Screen |
Investigating |
09/21/20 |
This was scheduled to be fixed with the 9/21 Release. We are noticing improvement since the release but it is not fully fixed yet. We are actively reviewing what more we can do to improve performance. The GoFileRoom Home screen on the https://gofileroom.com may take several minutes to load. We are currently testing a fix for this and will update the alert when we have more information.
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6/01/20 |
Edit Documents |
Investigating |
8/27/20 |
Some firms are facing issue where GoFileRoom and AdvanceFlow are slow when trying to edit documents. We are actively investigating this with urgent priority. A fix is currently being tested. We will update this alert when we have more information.
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6/01/20 |
Edit Documents |
NOTICE |
06/01/20 |
Some firms are facing issue where they are unable to edit documents, getting error that they cannot open GFRLINK. This can be resolved by updating to latest version of the GoFileRoom Client Add-in. The latest version of the add-in at the time of this alert is 20.0.3 - Uninstalling and reinstalling the GoFileRoom Client Add-In
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5/29/20 |
Special Information |
N/A |
05/29/20 |
There are limitations when viewing documents, searching for documents, and displaying notification rules in the current browser-independent version of GoFileRoom. See Current limitations in the browser-independent version of GoFileRoom for more detail. Rest assured that we are busy working to remove these limitations as we add additional browser-independent functionality and features to GoFileRoom.
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05/21/20 |
Integration |
Verified |
09/21/20 |
We are aware of an issue that is preventing some people from printing from GoSystem Tax RS to GoFileRoom. We are working diligently to address this issue and will provide any additional information on this alert as it becomes available. Update: Printing from Gosystem Tax RS Web View to GoFileRoom is now working. GoSystem Tax RS development team is investigating the issue behind Classic View.
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03/26/20 |
FirmFlow Reports |
Verified |
03/26/20 |
When running FirmFlow reports Due Date (by Deliverable) or Due Date (by Workflow), the results sort in descending order instead of ascending order. As a Workaround, export to Excel and sort there.
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03/26/20 |
Bookmarks |
Verified |
03/26/20 |
If you go into Adobe > GoFileRoom Add-in > Create Predefined Bookmark Lists, the bookmarks are not in the order they are saved inside of GoFileRoom under the bookmarks list.
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02/27/20 |
Document Management |
Investigating |
02/27/20 |
When an annotation is placed on an image within a page of a PDF in GoFileRoom, that page will not be processed for text searching or Tax Sort. The remaining pages of the PDF will be processed as expected. We are continuing to work towards a resolution.
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10/28/19 |
ClientFlow |
Verified |
03/23/20 |
When attempting to email or publish a document through the Document Explorer, if that document is password protected, it will not email or publish. This will be tentatively fixed with a future update of GoFileRoom.
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