Citrix Receiver overview for Virtual Office CS and SaaS

Alerts and notices

Table of contents

Overview

Requirements

Installing

Updating

Launching applications

Printing and scanning

Tips and troubleshooting

Overview

Citrix Receiver is a third-party application that Virtual Office CS (VO) and Software as a Service (SaaS) users are required to install in order to access their applications.

Non-Virtual Office CS / SaaS firms might also use Citrix in a terminal services / remote desktop environment. If that's the case for you, see the Terminal server best practices for CS Professional Suite.

Requirements

To use Virtual Office CS / SaaS applications, we require:

  • Citrix Receiver to be installed on the C: drive.
  • Dedicated bandwidth of at least 128 Kbps for the first four users and 32 Kbps for each additional user. For optimal performance, consider dedicating at least 64 Kbps per user.
  • A hard-wired internet connection. Wireless connections like wifi and mobile hotspots are not supported because the signal can be unstable.
  • Full control in your Windows permissions to the Citrix program files. See the Permissions Guidelines for CS Professional Suite.
  • Antivirus exclusions for Citrix executable files. See the Antivirus Guidelines for CS Professional Suite.
  • Firewall exclusions for specific ports, executables, and IP ranges. See the Firewall Guidelines for CS Professional Suite.

Installing

If you've installed Citrix before

If you've installed Citrix on your computer before, you need to uninstall before installing again. Instead of following the steps in this article, see Uninstall, download, and install Citrix Receiver.

First-time installation

  1. Log in to secure.netlinksolution.com.
  2. Click Applications.

    Note: If you don't see this link, you don't have access. Ask your administrator to review Assigning applications and modules to NetStaff users.

  3. Click Setup, then click Citrix in the menu that appears.
  4. Click the link for the browser you're using to see the rest of the steps.
    1. Click the VOCitrixWeb.exe download in the bottom-left corner.
    2. Click Run.
    3. If you're asked whether you want to allow this program to make changes to your computer, click Yes. 
    4. Click Install.
    5. When the installation is complete, click Finish.

      Note: If you experience any issues installing or running VOCitrixWeb.exe, try running the installation as administrator, or disable the user account control (UAC) setting.

    1. Click Save File.
    2. Double-click VOCitrixWeb.exe.

      Note: If you are prompted with an Open Executable File? message, click OK.

    3. Click Run.
    4. When the installation is complete, click OK.

      Note: If you experience any issues installing or running VOCitrixWeb.exe, try running the installation as administrator, or disable the user account control (UAC) setting.

    1. Click Save.

      Note: If you are prompted with an Internet Explorer Security Warning, click Run.

    2. When the installation is complete, click OK.

      Note: If you experience any issues installing or running VOCitrixWeb.exe, try running the installation as administrator, or disable the user account control (UAC) setting.

  5. Open your Windows system tray.

    Tip: Use your keyboard to press the Windows Key + B, then press Enter. It opens in the corner of your screen, where the date and time are displayed on your computer.

  6. Right-click the Citrix Receiver icon.
  7. Choose Advanced Preferences.
  8. Click Receiver Updates. If you don't see this option, you're all set. Just close the window.
  9. Change this option to No, don't notify me and choose Save.

Launching applications

To open your Virtual Office CS / SaaS applications:

  1. Log in to secure.netlinksolution.com.
  2. Click the icon for the CS Professional application you want to open.

    Note: If you don't see this application you want, you might not have access to it. Ask your administrator to review Assigning applications and modules to NetStaff users.

  3. Citrix should automatically start connecting you to the application, and after a moment the application should open. If this is the first time using Citrix, and the application does not open automatically, click on the downloaded application.ica file.  

If you have any issues opening your applications, skip to Tips and troubleshooting.

Updating

Do not update Citrix Receiver once it's installed. You should always use the version that's available for download in your NetStaff CS portal.

Printing and scanning

Citrix automatically detects most printers and/or scanners that your computer is connected to. To make sure you get the full functionality of your printers, we recommend installing a Windows Server 2016 native print driver, regardless of the brand or version of printer you use. See Print drivers available on Virtual Office CS and Virtual Client Office.

To scan through Citrix, you need a Citrix-compatible scanner with a TWAIN or WIA driver installed. See Scanning Expectations / Recommendations for Virtual Office CS.

Tips and troubleshooting

Reset Citrix Receiver

This is a good troubleshooting step for almost any Citrix issue. See Reset Citrix Receiver.

Problems opening applications

Error: Unable to Open application.ica

"Starting" window freezes

Repeatedly asked to save the application.ica download

Application opens off-screen

Blank window in Chrome or Unsupported function error in Firefox after launching the application

Error: Unable to Parse Command Line

Problems using applications

Applications are slow

Screen flickers

System tray

The easiest way to get to Citrix is to use the system tray. If you don't see the Citrix icon there, see Citrix icon does not appear in the Windows system tray.

Still have questions?

Let us help! You can call us at 800.968.0600, option 1, 6, 1. There may be times when we'll need to direct you to your IT professional or to Citrix Support. External link

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