Important Information: Widespread Internet Outage
As you may be aware, there's a widespread Internet outage that's impacting major websites on the East Coast. As a result, we're unable to process any payments through our website at this time. Please refrain from entering any payment information at this time and check back for more information. We apologize for the inconvenience.


Phone Queues

Phone Queue Options for our Toll-Free Support Number:  800.968.0600

To quickly reach the person you need, use your touch-tone phone to enter the appropriate numbers, as listed in the phone queues document below.

To help you reach the appropriate Thomson Reuters professional, please contact:

  • Technical or Product Support in reference to complex software inquiries, including:
    • Program errors or warnings
    • Data entry and processing procedures
    • System configuration
    • Conversions
  • Customer Service for:
    • Software renewals
    • Billing statements
    • Support contracts
    • Product licensing
    • CBS orders
    • Product shipments
    • Your account on the website

NOTE: Queue numbers may be selected at any time during the call.

Phone Queue Options (PDF)

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