Support

CS Connect, a communications tool available in most CS Professional Suite products, provides you with a fast, secure, and convenient way to download licenses and software updates and (for some products) to transmit and retrieve client information. And with convenient call now or call later options, CS Connect allows you to either connect immediately and submit or retrieve data or schedule a more convenient time to transmit and/or retrieve data.

The options available through CS Connect differ by product. The information below provides an overview of the CS Connect functionality in each CS Professional Suite product. For more information on using CS Connect choose Help [product name] Help Topics from within the CS Professional Suite product, and then search on "CS Connect." Or visit the Knowledgebase by choosing Help On the Web from within the product or by visiting the Support section of our website.

Client Bookkeeping Solution:

• Clients can download software updates (functionality must be activated by the client's accountant). Clients can also download CBS updates and access software documentation from the CBS download site.

CS Professional Suite Accounting:

• Retrieve licenses and software updates
• Transmit or recall electronically filed returns and retrieve acknowledgements
• Transmit remote payroll entry worksheets and checks and retrieve remote payroll entry data
• Transmit W-2s, check information, W-4 information, portal employee deletions, and portal client deletions and retrieve W-4 information
• Retrieve Third-Party Workers' Compensation consent and acknowledgement files and transmit setup and weekly files
• Verify Online 401(k) firm status
• Retrieve E-Verify status and transmit E-Verify files

FileCabinet CS:

• Retrieve licenses and software updates
• Transmit documents to NetClient CS portals
• Transmit scanned tax source documents and retrieve extracted source document data

UltraTax CS:

• Retrieve licenses and software updates
• Acquire Per-Return Pricing (PRP) codes for returns
• Transmit electronically filed returns and retrieve acknowledgements
• Transmit 1040 client organizers and 1040 returns to NetClient CS portals and retrieve completed organizers from 1040 clients

 

The following products use CS Connect only to download licenses and software updates:

• Accounting CS
• Accounting CS Payroll
• Fixed Assets CS
• Planner CS
• Practice CS
• ToolBox CS

The following products do not use CS Connect:

• Accounting CS Client Access
• GoFileRoom
• GoSystem Tax RS
• Mobile CS
• NetFirm CS
• Service Bureau Payroll CS
• Web Builder CS

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