Support

Phone Queue Options for our Toll-Free Support Number:  800.968.0600

To quickly reach the person you need, use your touch-tone phone to enter the appropriate numbers, as listed below.

To help you reach the appropriate Thomson Reuters professional, please contact:

• Customer Service for:
  • Software renewals
  • Billing statements
  • Support contracts
  • Product licensing
  • CBS orders
  • Product shipments
  • Your account on the CS.ThomsonReuters.com website
• Technical or Product Support in reference to complex software inquiries, including:
  • Program errors or warnings
  • Data entry and processing procedures
  • System configuration
  • Conversions

NOTE: Queue numbers may be selected at any time during the call.

At any time you may hold on the line to have the menu repeated, or press 8 to return to the main menu, or press 0 to reach a receptionist.

Phone Queues: Summary

• 1  Customer Service
• 2  Support—CS Professional Suite
• 3  Support—GoSystem Tax RS
• 4  Support—GoFileRoom
• 5  More information

Phone Queues: Full Details

• 1 Customer Service
  • 1 1 UltraTax CS Renewals, including Fixed Assets CS, FileCabinet CS, ToolBox CS & GoFileRoom
  • 1 2 Accounting or Practice Management Renewals
  • 1 3 CS Connect or Web Account questions
  • 1 4 Monthly Statement or Support Billing questions
  • 1 5 GoSystem Tax RS Renewals
  • 1 6 All Other Customer Service questions
• 2 Support—CS Professional Suite
  • 2 1 Web Services
    • 2 1 1 Hosted CBS
    • 2 1 2 NetClient CS or NetStaff CS
    • 2 1 3 Web Builder CS and Web Builder CS Email
    • 2 1 4 Virtual Office CS or SaaS
  • 2 2 FileCabinet CS & ToolBox CS
    • 2 2 1 FileCabinet CS
    • 2 2 2 ToolBox CS
  • 2 3 UltraTax CS 1040, Planner CS, & CS Connect
    • 2 3 1 1040 Federal
    • 2 3 2 1040 State
    • 2 3 3 1040 Electronic Filing
    • 2 3 4 Planner CS
    • 2 3 5 CS Connect (Tax products)
    • 2 3 7 Tax Systems & Installations
  • 2 4 All other Tax and Fixed Assets CS
    • 2 4 1 1120 Fed, State, Electronic Filing
    • 2 4 2 1065 Fed, State, Electronic Filing
    • 2 4 3 Fixed Assets CS
    • 2 4 4 CS Connect (Tax)
    • 2 4 5 Personal Property Tax Returns
    • 2 4 6 All Other UltraTax CS Products
      • 2 4 6 1 1041 Fed, State, Electronic Filing
      • 2 4 6 2 990 Fed, State, Electronic Filing
      • 2 4 6 3 5500 Fed, Electronic Filing
      • 2 4 6 4 706 Federal, State 709 Federal
      • 2 4 6 5 Any Other Tax product
    • 2 4 7 Tax Systems & Installations
  • 2 5 Accounting
    • 2 5 1 CS Professional Suite Accounting Systems
      • 2 5 1 1 Write-Up CS
        • 2 5 1 1 1 General Ledger
        • 2 5 1 1 2 Financial Reporter
        • 2 5 1 1 3 Payroll Compliance (After-the-Fact, 941, SUTA, W2, etc.)
        • 2 5 1 1 4 Accountant's Assistant
        • 2 5 1 1 4 2 Retrieving data from QuickBooks, Peachtree, or other imports
      • 2 5 1 2 Payroll CS
        • 2 5 1 2 1 Live Payroll
        • 2 5 1 2 2 Payroll Compliance (After-the-Fact, 941, SUTA, W2, etc.)
      • 2 5 1 3 Trial Balance CS
      • 2 5 1 4 Engagement CS
      • 2 5 1 5 Financial Analysis CS
      • 2 5 1 6 CBS
    • 2 5 2 Accounting CS products
      • 2 5 2 1 Accounting CS Systems
      • 2 5 2 2 Accounting CS Payroll
      • 2 5 2 3 Accounting CS Accounts Payable and Accounts Receivable
      • 2 5 2 4 Accounting CS G/L & Reporting
      • 2 5 2 5 Workpapers CS
  • 2 6 Practice Management
    • 2 6 1 Practice CS Systems & Installation
    • 2 6 2 Practice CS
    • 2 6 3 Information on Practice Solution (discontinued)
  • 2 7 Mobile CS
    • 2 7 1 Setup & Installation
    • 2 7 2 Practice CS integration in Mobile CS
    • 2 7 3 Mobile NetClient CS
• 3   Support—GoSystem Tax RS
• 4   Support—GoFileRoom
• 5   More information
• Hold Repeat these Options
• 8   Return to Main Menu
• 0   Service Reception

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