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Phone Queues

Phone Queue Options for our Toll-Free Support Number:  800.968.0600

To quickly reach the person you need, use your touch-tone phone to enter the appropriate numbers, as listed below.

To help you reach the appropriate Thomson Reuters professional, please contact:

  • Customer Service for:
    • Software renewals
    • Billing statements
    • Support contracts
    • Product licensing
    • CBS orders
    • Product shipments
    • Your account on the CS.ThomsonReuters.com website
  • Technical or Product Support in reference to complex software inquiries, including:
    • Program errors or warnings
    • Data entry and processing procedures
    • System configuration
    • Conversions

NOTE: Queue numbers may be selected at any time during the call.

At any time you may hold on the line to have the menu repeated, or press 8 to return to the main menu, or press 0 to reach a receptionist.

Phone Queues: Summary

  • 1  Customer Service
  • 2  Support—CS Professional Suite
  • 3  Support—GoSystem Tax RS
  • 4  Support—GoFileRoom
  • 5  More information

Phone Queues: Full Details

  • 1 Customer Service
    • 1 1 UltraTax CS Renewals, including Fixed Assets CS, FileCabinet CS, ToolBox CS & GoFileRoom
    • 1 2 Accounting or Practice Management Renewals
    • 1 3 CS Connect or Web Account questions
    • 1 4 Monthly Statement or Support Billing questions
    • 1 5 GoSystem Tax RS Renewals
    • 1 6 All Other Customer Service questions
  • 2 Support—CS Professional Suite
    • 2 1 Web Services
      • 2 1 1 Hosted CBS
      • 2 1 2 NetClient CS or NetStaff CS
      • 2 1 3 Web Builder CS and Web Builder CS Email
      • 2 1 4 Virtual Office CS or SaaS
    • 2 2 FileCabinet CS & ToolBox CS
      • 2 2 1 FileCabinet CS
      • 2 2 2 ToolBox CS
    • 2 3 UltraTax CS 1040, Planner CS, & CS Connect
      • 2 3 1 1040 Federal
      • 2 3 2 1040 State
      • 2 3 3 1040 Electronic Filing
      • 2 3 4 Planner CS
      • 2 3 5 CS Connect (Tax products)
      • 2 3 7 Tax Systems & Installations
    • 2 4 All other Tax and Fixed Assets CS
      • 2 4 1 1120 Fed, State, Electronic Filing
      • 2 4 2 1065 Fed, State, Electronic Filing
      • 2 4 3 Fixed Assets CS
      • 2 4 4 CS Connect (Tax)
      • 2 4 5 Personal Property Tax Returns
      • 2 4 6 All Other UltraTax CS Products
        • 2 4 6 1 1041 Fed, State, Electronic Filing
        • 2 4 6 2 990 Fed, State, Electronic Filing
        • 2 4 6 3 5500 Fed, Electronic Filing
        • 2 4 6 4 706 Federal, State 709 Federal
        • 2 4 6 5 Any Other Tax product
      • 2 4 7 Tax Systems & Installations
    • 2 5 Accounting
      • 2 5 1 CS Professional Suite Accounting Systems
        • 2 5 1 1 Write-Up CS
          • 2 5 1 1 1 General Ledger
          • 2 5 1 1 2 Financial Reporter
          • 2 5 1 1 3 Payroll Compliance (After-the-Fact, 941, SUTA, W2, etc.)
          • 2 5 1 1 4 Accountant's Assistant
          • 2 5 1 1 4 2 Retrieving data from QuickBooks, Peachtree, or other imports
        • 2 5 1 2 Payroll CS
          • 2 5 1 2 1 Live Payroll
          • 2 5 1 2 2 Payroll Compliance (After-the-Fact, 941, SUTA, W2, etc.)
        • 2 5 1 3 Trial Balance CS
        • 2 5 1 4 Engagement CS
        • 2 5 1 5 Financial Analysis CS
        • 2 5 1 6 CBS
      • 2 5 2 Accounting CS products
        • 2 5 2 1 Accounting CS Systems
        • 2 5 2 2 Accounting CS Payroll
        • 2 5 2 3 Accounting CS Accounts Payable and Accounts Receivable
        • 2 5 2 4 Accounting CS G/L & Reporting
        • 2 5 2 5 Workpapers CS
    • 2 6 Practice Management
      • 2 6 1 Practice CS Systems & Installation
      • 2 6 2 Practice CS
      • 2 6 3 Information on Practice Solution (discontinued)
    • 2 7 Mobile CS
      • 2 7 1 Setup & Installation
      • 2 7 2 Practice CS integration in Mobile CS
      • 2 7 3 Mobile NetClient CS
  • 3   Support—GoSystem Tax RS
  • 4   Support—GoFileRoom
  • 5   More information
  • Hold Repeat these Options
  • 8   Return to Main Menu
  • 0   Service Reception

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