At Thomson Reuters, we take every precaution to ensure your data is safe at all
times. With that in mind, we want to make sure you are aware of two ways you can
ensure business continuance in any situation.
First, we recommend that you take the
steps to protect your data through regular backups as noted in the Disaster
Preparation section below.
Second, we would like you to know that we are here to
help you get up and running again quickly in the event that your business is
impacted by a disaster. We offer a variety of free services through our Disaster
Recovery Assistance program outlined below.
We strongly encourage you to back up the data from all of your CS Professional
Suite and Enterprise Suite applications using the backup feature within
the programs. The backup options can be accessed from the File |
Backup menu in each application.
This means you'll want to back up all
clients, system data (CS Professional Suite Accounting), documents (UltraTax
CS), layouts (Client Bookkeeping Solution), global data (CBS), custom
methods (Fixed Assets CS), custom reports (Fixed Assets CS), practice
data (Creative Solutions Practice or Practice CS), invoice snap files
(CSP), and any Microsoft Office Database location and system settings
(FileCabinet CS) files.
For detailed or application specific instructions on using backup in each
application please read the online help. Back up the data to a CD, DVD, or external
hard drive device and store this data in a secure, waterproof environment. Backing
up your data will ensure that you can get up and running quickly should unforeseen
circumstances arise, such as hard drive failure.
Disaster Recovery Assistance
If a hurricane or other disaster has placed your firm in a position where your
physical location is no longer operational, we offer the following disaster
- Free Virtual Office CS setup
for your firm for up to 60 days. As you may know, our Virtual Office
CS service is an Application Service Provider (ASP) form of delivery, where
all of your applications and data are hosted from our secure data
centers, and can be accessed from virtually any Internet-ready
location. Both Thomson Reuters and Microsoft® Office products (including
Microsoft Exchange® functionality) are supported in this environment.
- Free replacement software including free shipping to a new
- Uninterrupted service for customers who have license
agreements that expire before they can resume normal business functions.
We sincerely hope that you will not need this assistance, but we want you to
know that the help is available. If you require any of these services, or you have
other needs as a result of a disaster, please call us at 800.968.8900
and indicate that you require disaster recovery assistance.